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Cannot play video - Error downloading codec

The information in this article applies to:

  • WinWay PayRaise 2.0 or later


When trying to play video, a message appears "Error downloading codec."

More Information

To correct this problem, please install VoxWare MetaSound Audio Codec.

To install:

  1. Create an empty folder
  2. Download the codec (a zip file) from the above location
  3. Expand the zip file into the folder
  4. Right click on the file "voxacm.inf" and select Install

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September 21, 2021   Legal