The information in this article applies to:

• Any WinWay product

SUMMARY

When you try to run the product, you may receive any of the following messages:

• "The MSVCIRT.DLL file is linked to missing export MSVCRT.DLL"
• "The WWTOOLS20.DLL file is linked to missing export MFC42.dll"
• "A required DLL file, MSVCIRT.DLL, was not found"

These errors are typically caused by an old version of a DLL file.

MORE INFORMATION

To solve the problem please do the following:

1. Download and run DllUpdate
   
   
2. Reboot your computer
   
   
3. Try to run the WinWay product again
   
   
4. If this did not fix the problem, continue to the next step
   
   
5. Select Start, Search, For Files or Folders, and enter this file name:
   mfc42.dll
   
   
6. Click Search. This may find several instances of this file on your computer. This file is normally found in "c:\windows\system" or "c:\winnt\system32".
   
   
7. Note that each instance is listed along with the folder it is in. For each item listed, determine if it is case #1 or case #2 below.
   
   

   Case #1 Folder="c:\windows\system" or Folder="c:\winnt\system32" Action No action required

   Case #2 Folder= anything else Action Right click on the file name - mfc42.dll. Select "Rename". Change the file name from "mfc42.dll" to "mfc42.bak"

   
   
8. Repeat steps 1,2, 3 for these files:
   - msvcrt.dll
   - msvcirt.dll
   
   
9. Repeat step 1
   
   
10. Reboot your computer
    
    
11. If this does not solve the problem, please contact Customer Service