This information applies to:

• WinWay Resume, all versions

Summary

• When starting WinWay Resume, you may encounter the message "WINRES has encountered a problem and needs to close. We are sorry for the inconvenience. For more information about this error, click here."

More information

Step 1

1. Locate your installation disc
2. Select Start, Control Panel, Add/remove programs
3. Uninstall the WinWay Resume program
4. Install it again
5. If the problem is not resolve, continue with step 2

Step 2

The problem may be caused by a faulty printer driver.  When WinWay Resume starts, it connects to the default printer driver. Changing or updating the default printer driver may correct the problem.  The specific procedure depends on the operating system you are using.

Windows XP

1. Select Start, Printers and Faxes
2. Note the printer icon that has a checkmark - this is your default printer
3. Right click on another printer icon, and select "Set as default printer"
4. Try the program again
5. If this solves the problem - then the cause is the printer driver
6. To restore the original printer driver, repeat steps 1 through 3.  You may want to update the original printer driver

Windows Vista

1. Select Start, Control Panel
2. Under "hardware and sound", click on "Printer"
3. The currently selected "Default" printer shows a green checkmark
4. Right click on "Microsoft XPS Document", and select "Set as default printer"
5. Try the WinWay Resume program again
6. If this solves the problem - then the cause is the printer driver
7. To restore the original printer driver, repeat steps 1 through 3.  You may want to update the original printer driver