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Error 1402 - Could not open key

The information in this article applies to:

  • Any WinWay product

Summary

While trying to install the product, you encounter the above-mentioned error.

More Information

The error indicates that you do not have sufficient permissions to update the system registry. Even if you are logged in as a system administrator, you may encounter this error if the system has been upgraded from a previous version of Windows.

The action below requires updating the system registry. It is strongly recommended that you completely back-up your computer before taking this action.

Windows XP

  1. Select "Start", "Run", and type "RegEdt32". Click OK.
  2. Select HKEY_LOCAL_MACHINE
  3. In the menu, select "Edit", "Permissions". A dialog will come up.
  4. Check "Allow" for "Read" and for "Full Control", then click OK
  5. Expand HKEY_LOCAL_MACHINE and repeat steps 3, 4 for the keys "Software" and "System"
  6. Expand the "Software" key, and repeat steps 3, 4 for "Classes"
  7. Expand the "Classes" key, and repeat steps 3, 4 for "Installer"
  8. If you have made any changes in steps 1 through 7, skip to step 10. If you did not make any changes, continue with step 9.
  9. Open the "Classes" key, and click on "Installer" . In the menu, click "Security", "Permissions." Click the button marked "Advanced." Check "Reset Permissions on all child objects.", then click OK
  10. Close the registry editor
  11. Reboot the computer
  1. Select "Start", "Run", and type "RegEdt32". Click OK.
  2. Select HKEY_LOCAL_MACHINE
  3. In the menu, select "Security", "Permissions". A dialog will come up.
  4. Check "Allow" for "Read" and for "Full Control", then click OK
  5. Repeat steps 3, 4 for the keys "Software" and "System"
  6. Expand the "Software" key, and repeat steps 3, 4 for "Classes"
  7. Expand the "Classes" key, and repeat steps 3, 4 for "Installer"
  8. If you have made any changes in steps 1 through 7, skip to step 10. If you did not make any changes, continue with step 9.
  9. Open the "Classes" key, and click on "Installer" . In the menu, click "Security", "Permissions." Click the button marked "Advanced." Check "Reset Permissions on all child objects.", then click OK
  10. Close the registry editor
  11. Reboot the computer

 


 
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November 23, 2017   Legal