"This application has requested the Runtime to terminate it in an unusual way"

The information in this article applies to the following products:

• Windows XP SP1 or later
  
• WinWay Resume version 9.0 or later

SUMMARY

On certain systems, you may encounter the following message :

"Runtime Error!

Program: c:\Program Files\WinWay Resume\Winres.exe

This application has requested the Runtime to terminate in an unusual way.
Please contact the application's support team for more information"

Detail

Solutions are shown below.

Step 1

The problem may be caused by the "Advanced text services framework " feature of Windows XP.

1. Close all running programs
   
   
2. Download and run this file.

If this did not solve the problem, continue below.

Step 2

1. Select Start, Control Panel
   
   
2. Choose "Regional and language options"
   
   
3. Click on "Languages"
   
   
4. Click on "Advanced"
   
   
5. Click on "Details"
   
   
6. Click on "Advanced"
   
   
7. Make sure "Turn off Advanced Test Services" is CHECKED

If this did not solve the problem, continue below.

Step 3

The problem may be caused by a conflict with WinFax and Hotfix KB826939. This will cause an error when double clicking on resume sections such as "Experience"

1. Exit the WinWay program
   
   
2. Double click on "My Computer"
   
   
3. Double click on drive "C"
   
   
4. Double click on "Program files"
   
   
5. Double click on "eFax Messenger Plus" (or similar name)
   
   
6. Locate the file "Hspfcw32.dll." If you cannot find this file, do not continue
   
   
7. Right-click on the file "Hspfcw32.dll" and select "Rename"
   
   
8. Change the name of the file to "Hspfcw32.dll1" (add "1" at the end)
   
   
9. Try running the program again

If this does not solve the problem, please contact customer service.