Download

• Download Guide
• Download was interrupted or file is corrupted
• Cannot find downloaded file
• I don't have the license key or CD-ROM
• WinWay web site not accessible
• Download again
• Free Updates

CD-ROM

• Installation Guide - Single Computer or Network Version
  
• CD ROM installation asks for a license key
  
• "The System Administrator has set policies to prevent..."
  
• CD appears empty, or you encounter errors such as:
  "setup.exe not a valid win32 application"
  "Installer error... "
  
• Installing fonts

Either CD or Download

• "0x80070725 Incompatible Version of the RPC stub"
• Internal error 1500, 1607, 2894, 2328, 2103.xx, 1402, other
• Windows NT 4.0 - "Wrong OS Version" upon free update
• "The Installscript Engine is missing from this machine"
• AUTOEXEC.NT... not suitable for running MS-DOS...
• Installshield wizard was interrupted
• Upgrade fails to uninstall previous version

Administrative/Network Install

• Group Policy Installation (GPO)
• Simple Administrative Installation
• "Most recently used" file list - how to disable
  

Connecting to Our Server

• Program crashes after I click "Internet" and "OK"
• "Connecting to server, received response" repeatedly
• "Connection error: Can not connect to server. Please check your connection"
• "Error occurred while downloading the boot file."
  "Invalid boot format"
  "Download file size does not match inf file"

WinWay Job Agent

• Job agent user's guide
• Narrowing the search
• "Browser not found"

Resume Posting

• Resume posting guide - any site
• Posting report indicates errors

Starting The Program

• Vista: OLE 2.0 initialization failed
• "This application has requested the Runtime to terminate it in an unusual way"
• "A required .DLL file, OLEACC.DLL, was not found."
• "The <file name> file is linked to missing export"
• Program locks up, freezes, or reports an error such as:
  "Access violation"
  "Internal application error"
  "Winres has caused an error in <unknown>"
  "WINRES caused an invalid page fault in module..."
  "WINRES executed an invalid instruction in module..."
• "Self registration failed...", "Failed to update the system registry. Please try using Regedit"

While Using Program

• Cannot find 'vids:iv32' decompressor
• MCI error, "MMSYSTEM" error, or similar
• "This application has requested the Runtime to terminate it in an unusual way"
• "The file [WINRES-SAMPLE]0 is either corrupt or is not a file type that this program can read."
• Stray lines are shown on the screen
• Crash during export to ASCII or when sending email in ASCII format
• Crash when pasting text from another application (e.g. Word Perfect)
• "Ready to use resumes" reports an error
• Online help not accessible in network version
  

e-mail and Fax

• e-mail guide
• Fax

Using MS Word, Text or HTML formats

• Saving in MS Word or TEXT format
• Opening resumes in MS Word or Text format

Resume and letter examples, and other content

• Resume examples and AutoWriter®
• Letter examples and AutoWriter®
• Salary requirements
• References
• Salary History
• Canadian Content

Printing and Export

• Printing Guide
• Printing errors, bad print results
• Envelopes
• Printing at a print shop

Editing Resumes and Letters

• White space around the resume (margins)
• White space between sections
• Too much space under one of the headings
• Cut, copy and paste content
• Double-click on the resume, nothing happens
• Columns and Tables
• Add/remove or reorder headings ("experience", "education")
• Add/remove or reorder subheadings (specific jobs or schools)
• Resume layout: styles and themes
• Force text to next/previous page
• Default folder for saving documents
• Cannot find files created with previous version
• Bullets do not show correctly
• Changing the default resume (startup)
• Deleting a resume
• Graphics
• Border does not print correctly

User's Manual and Online help

• Tutorial - where is the sample?
• "Dictionary of Occupational Titles"
• Downloadable manual

Product Questions

• System Requirements
• I don't have the CD, how can I view video or interview?
• Upgrades
• Languages
• CD ROM required?
• Licensing policy

Customer Service

• Order inquiry
• Registration code
• Returns
• Rebates
• Registration

If you cannot find an answer here, please contact Customer Service