The information in this article applies to:

• Any WinWay product

SUMMARY

You are trying to download a product but when you enter the download address into your browser, you get an error message

MORE INFORMATION

1. Test your browser by visiting www.cnn.com. If you cannot access this site - check your Internet connection
2. Test whether the WinWay server is up by visiting this site www.winway.com. If you cannot access this site, the WinWay server is temporarily down. Please try again at a later time
3. If you CAN access www.winway.com but cannot download, most likely the download address you are using is incorrect. Please check the confirmation e-mail you received and make sure you copied the complete download address into your browser
4. For more help, please consult the Download Guide
5. If you are certain the download address is correct, please report to customer service