Download Appears Corrupt or Damaged

The information in this article applies to:

• Any WinWay product or update

SUMMARY

If your Internet connection was interrupted or disrupted, the downloaded file may be truncated or corrupted.

MORE INFORMATION

After downloading a file, you may encounter a difficulty running it. This is due to the file being truncated or corrupted.

When running the file, you may get no response, or you may get an error message such as:

• "Contents can not be unpacked. Executable is corrupt, obtain another copy of file"
• "<file name> is not a valid WIN32 application"
• "Cannot unzip file"

It is unlikely that the original file on the server is corrupted because many people download these files successfully every day.

Solution

1. In Internet Explorer, select Tools, Internet Options, Delete Files. This will delete any previous copies of the file that may be cached by the system
   
   
2. If you are using a download acceleration software, turn it off, as it may be causing the problem.
   
   
3. Delete the file you downloaded
   
   
4. See download guide for step-by-step download instructions